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General Policy
  1. Scheduling: Students should book their tutoring sessions by calling Client Services or by requesting a call back via email. If only one session is needed, you can use the online booking system at least 24 hours in advance. Our Client Services team will confirm the appointment via email.

  2. Technical Requirements: Students should have reliable internet connection and (recommended) the latest version of Zoom installed in their devices. When booking the first session, students are invited to check the Zoom link after the booking is confirmed. They will be prompted to either open a Zoom account or join as a guest. After deciding, the student will enter a waiting room. 

  3. Rescheduling and Cancellations: Students that need to cancel or reschedule a session should call Client Services 24 hours before their scheduled time. Rescheduling will take place depending on availability and it is never guaranteed. 

  4. Attendance: Students are expected to attend the scheduled tutoring session on time and ready to participate. We recommend joining our room from 3-4 minutes before the scheduled time. When prompted to a waiting room, please wait for the instructor to open the session.

  5. Communication: During the session, students and tutors should communicate clearly and respectfully. 

  6. Payment: Payment for tutoring sessions should be made through the online booking system at the time of scheduling. 

  7. Feedback: At the end of session, students are invited to provide feedback to the tutor using the company’s email or the online booking system to help improve the tutoring experience.


These guidelines aim to create a positive and productive tutoring experience for both students and tutors. By adhering to these rules, students can make the most of their online tutoring sessions and achieve their academic goals.

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